Refund Policy

1. Automatic Delivery Refund

Every number activation includes a built-in delivery guarantee. If you do not receive an SMS within the activation window (typically 20 minutes), the cost of that specific activation is automatically credited back to your NumberOTP wallet balance — no support request needed.

This refund is applied by our system at expiry and will appear in your transaction history immediately.

2. Balance Refund — Card Payments Only (14-Day Window)

If you topped up via card and decide not to use the Service, you may request a refund of your unused balance within 14 calendar days of your most recent top-up, subject to the following:

• The refund applies only to the portion of balance that has not been consumed by activations
• Free promotional credits (e.g. signup credits) are not refundable
• Minimum refundable amount is $1.00
• Refunds are issued to your original payment method within 5–10 business days

To request a balance refund, email support@numberotp.com with your account email and transaction details. This section does not apply to crypto top-ups — see Section 3.

3. Crypto Payments — Strictly No Refunds

All top-ups made via cryptocurrency (e.g. USDT, BTC, and other supported coins via our crypto payment processor) are final and non-refundable under any circumstances. This includes but is not limited to:

• Unused balance, in full or in part
• Overpayments, underpayments, or amounts sent to the wrong network/address
• Funds sent to an expired or already-completed payment invoice
• Duplicate payments or payments made in error
• Any loss arising from blockchain network fees, delays, reorgs, or chain-specific issues

Cryptocurrency transactions are irreversible by nature. Once a crypto payment is broadcast to the blockchain, we cannot reverse, cancel, or recover it — and neither can you. If funds are lost due to sending to an incorrect address, using the wrong network, invoice expiry, or any other user error, that loss is final and is solely your own risk. NumberOTP bears no liability for lost or misdirected crypto funds and will not issue wallet credit, cash refunds, or compensation of any kind for crypto payment errors.

By choosing to pay with cryptocurrency, you acknowledge and accept this risk. If you are not comfortable with the irreversible nature of crypto payments, use a card top-up instead, which is covered under Section 2.

4. Non-Refundable Items

The following are explicitly non-refundable:

• Activations where an SMS was delivered, even if the code did not work on the target platform
• Activations manually cancelled by the user before expiry (partial refund at our discretion)
• Free signup credits
• Balances in accounts suspended for Terms of Service or AUP violations
• Balance purchased more than 14 days prior to the refund request (card payments)
• Any and all crypto top-ups, per Section 3, regardless of age or amount

5. Anti-Abuse

To protect the integrity of the platform, refund requests are reviewed for abuse patterns. We reserve the right to deny or reduce refunds in cases including but not limited to:

• Multiple accounts created to exploit free credits or the 14-day refund window
• High volume of refund requests relative to successful activations
• Accounts flagged for violations of our Acceptable Use Policy
• Evidence of chargebacks or payment fraud

Accounts found to be abusing the refund policy will be permanently suspended with no further refund rights.

6. Chargebacks

Initiating a chargeback without first contacting us will result in immediate account suspension and may affect your ability to use the platform in future. We encourage you to contact support first — most issues are resolved quickly.

7. Contact

For refund requests or billing questions, contact support@numberotp.com. Please include your account email, the relevant transaction ID, and a brief description of the issue.